Wordpress.com: The form does not appear

  • Profile Image
    hickman120
    Asked on January 25, 2019 at 06:16 AM

    This doesn't work for me either. Web page is here:

    https://bronwyneley.com/

    The Jotform is supposed to show in the sidebar on the right, but it doesn't.

    The form doesn't show if I create a new post and put it in the regular content area either. And it doesn't show if I switch themes to any of the core Wordpress themes either...

  • Profile Image
    Victoria_K
    Answered on January 25, 2019 at 06:25 AM

    I see that you have added a button to your form instead of embedding it. Would you please embed the form again so we can inspect it there?

    I can also suggest to try iframe code to embed form: Getting-the-Form-iFrame-Code

    It should work with any platform like WP.

    Let us know how it goes. Thank you.

  • Profile Image
    Dave
    Answered on January 25, 2019 at 07:33 PM

    Hi Victoria 

    Thanks for your response. 

    Unfortunately iframe tags aren't compatible with WordPress.com installations - I'd already tried it.

    I have used the button method because the embedded form doesn't work. Note that the embedded form is still within the widgets of the sidebar, I've left it there.

    Here's the screenshot of the back-end widgets section. The embedded form should appear underneath the existing button in the sidebar, but nothing shows on the front-end at all?


    1548462628IMG_20190126_112741.jpg



  • Profile Image
    jherwin
    Answered on January 25, 2019 at 10:15 PM

    I made some tests on my end and was able to replicate the issue using the embed code of your form.
    [embed]https://form.jotform.co/form/90231945649867[/embed]

    I have now elevated this issue to the next level support so that they can investigate the problem. We will notify you here and on your email at once when a status update is available.

    Thank you for your understanding.

  • Profile Image
    hickman120
    Answered on January 26, 2019 at 06:14 AM

    Thanks guys - much appreciated!

  • Profile Image
    hickman120
    Answered on March 17, 2019 at 09:19 PM

    Hi Guys


    Just wondered if there was any update on this? I would've thought that a broken integration with the most common CMS in the world should probably have been fixed by now, unless it's an issue on the Wordpress-end...?


    Thanks in advance!


    Dave.

  • Profile Image
    BJoanna
    Answered on March 18, 2019 at 02:23 AM

    Unfortunately, this issue is still not resolved. The priority of this issue is set to important. Our developers will update you via this thread if there is any update. 

  • Profile Image
    NeilVicente
    Answered on April 10, 2019 at 06:55 AM

    Hello Dave,

    First off, we are sorry for the late update.

    We have recently released a patch that fixes this bug. Embedded forms should now display with a proper height.

    If the issue persists on your end, try replacing the "form" subdomain on your form url to "www".

    For example, https://www.jotform.co/form/90231945649867 instead of https://form.jotform.co/form/90231945649867.

    This is to circumvent a WordPress.com caching issue.

    Hope this works for you.

    Best,

  • Profile Image
    roneet
    Answered on April 13, 2019 at 10:01 AM

    Let me convey this to the assigned developer. We will keep you posted on the updates.

    Thanks.

  • Profile Image
    NeilVicente
    Answered on April 13, 2019 at 11:43 AM

    Hi there,

    WordPress.com does not allow embed codes anywhere other than posts and pages on Premium plans and below.

    You can do any of the following instead:

    1. Embed the form onto a page or post

    2. Insert a link to your form on the side bar

    Please let us know if there's anything else we can do to help.

    Kind regards,

  • Profile Image
    hickman120
    Answered on April 13, 2019 at 12:22 PM

    Hi Neil

    Thanks for your quick reply.

    No worries - I'll leave the link to the form as it is for now.

    Cheers!

    Dave.