Cancel Plan

  • Jessica
    Asked on February 4, 2019 at 11:30 PM

    Hi there

    We no longer require Jotform. Please cancel my account and stop billing me.

    Thanks,

    Jessica

  • Ashwin JotForm Support
    Replied on February 5, 2019 at 12:54 AM

    I did check your account and found that you have upgraded and paid through your PayPal account. I would suggest you to please cancel your subscription from your PayPal account. The following guide should help you how to cancel your PayPal subscription:   https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription  

    Your PayPal bronze monthly subscription ID: I-J03JM7TFUMMF

  • jgoodear
    Replied on February 5, 2019 at 12:57 AM

    I want to cancel via Jotform. Please cancel.

  • Ashwin JotForm Support
    Replied on February 5, 2019 at 1:05 AM

    Please note that subscription paid through PayPal account needs to be cancelled from PayPal account. The following guide should help you how to cancel PayPal subscription:   https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription 

    Do you want us to delete your account as well? Do get back to us on this and we will do the  needful.