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denisewyoAsked on February 6, 2019 at 4:06 PM
Hello,
We have grant cycles every quarter that require the use of a JotForm, and usually everyone submits their applications about the same time. This week we have had 4 grant applicants who have not been able to submit their grant applications. They have all previously done so without problem. After they submit a form, it just shows them a blank, black screen. I have done test submissions with no problem. Different browsers have also been used. I'm wondering if this is a timeout setting? Many of our applicants type long narratives and probably 'sit' on the form page for awhile before advancing/submitting. Please help us diagnose this problem, we want to continue using JotForm but cannot have these kinds of problems.
Page URL: http://www.wycmf.org/grant-application/ -
MikeReplied on February 6, 2019 at 6:05 PM
There are some old conditions with errors in that form. It is recommended to delete these conditions.
Also, you may embed your form into the web page using a form iframe code:
Te iframe embedding is usually most stable.
If this does not solve the issue, please get back to us.