Paypal Checkout problems

  • FelineArtists
    Asked on February 22, 2019 at 6:59 PM

    I have a form that's ready to launch but I can't get paypal checkout working. We had it in sandbox mode and it was working. I switched it to production mode but when I try to pay via paypal the paypal pop up box appears and then disappears immediately. There's no way to pay.

    The second problem is if a user doesnt click to pay through paypal but clicks submit instead, there isn't any text to tell them what they've done wrong, only submission error.

    thank for any help you can give me

    Denise

    Jotform Thread 1741510 Screenshot
    Page URL: https://form.jotformeu.com/90482300586355
  • Victoria_K
    Replied on February 23, 2019 at 8:01 AM

    Hello Denise, I have checked and tested your form and got an error stating 'Client Authentication failed'. This usually means that incorrect credentials are used. Please make sure to use Client ID and secret for Live environment. 

    Also, payment field of your form is not required, so user can just submit a form without processing a payment. You may right click on a field and select 'Require':

    Paypal Checkout problems Image 1 Screenshot 20

  • FelineArtists
    Replied on February 23, 2019 at 8:43 AM
    Thanks Victoria Ah! I get it, I need new credentials for the live account. Thanks for that :-) I've set paypal to require but I still have the same problem, I get submission error if I dont click on paypal to pay, but still no error message. There is a brief red flash, so I think the error message is there but its being hidden behind the highlight layer on the submit button. Is there a way to make that come to the front? thanks very much Denise ---- On Sat, 23 Feb 2019 13:01:07 +0000 JotForm wrote ---- A new response has been received: Answered by Victoria_K Hello Denise, I have checked and tested your form and got an error stating 'Client Authentication failed'. This usually means that incorrect credentials are used. Please make sure to use Client ID and secret for Live environment.  Also, payment field of your form is not required, so user can just submit a form without processing a payment. You may right click on a field and select 'Require': View this thread on browser » Unsubscribe Thread 1550926867
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  • Victoria_K
    Replied on February 23, 2019 at 10:13 AM

    An error in red would appear if no amount is entered. Unfortunately, there's no option to check if user has processed a payment before submission. But, an error would appear if payment is missing. I see you have already added a text message for users advising to pay, so this should work I hope.

  • FelineArtists
    Replied on February 23, 2019 at 10:43 AM
    I hope so but experience has taught me people seldom read! :-) Denise ---- On Sat, 23 Feb 2019 15:13:29 +0000 JotForm wrote ---- A new response has been received: Answered by Victoria_K An error in red would appear if no amount is entered. Unfortunately, there's no option to check if user has processed a payment before submission. But, an error would appear if payment is missing. I see you have already added a text message for users advising to pay, so this should work I hope. View this thread on browser » Unsubscribe Thread 1550934809
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  • Victoria_K
    Replied on February 23, 2019 at 10:49 AM

    You are probably right, but even if users would skip payment option and hit Submit, they will see an error stating that payment ID is missing. Then, they can click browser 'Back' button to go back to the form to pay. 

    If you encounter any problem, please let us know and we will gladly take a look.  

  • FelineArtists
    Replied on February 24, 2019 at 11:43 AM
    I'm nearly there with my forms, I have paypal working now but
    I'm having problems with hidden fields appearing in my emails. I have show/hide hidden fields set to hide. In my forms  I have either two artworks or four artworks our members can submit. When they only fill in one artwork the fields for the second artwork dont show in the email. BUT three of them do and all three are fields where I'm using conditional logic to show or hide them depending on an answer. They are Famed/Mounted Size, International Shipping and VAT number. In this form I filled in artwork 1 and I checked Is it framed or mounted? That's a conditional that shows the Framed/Mounted Size field. I filled that in so that one should show. I didn't fill in a second artwork. As you can see in the screenshot the second artwork fields don't show, except Famed/Mounted Size and International Shipping. Also the VAT number field is showing and it shouldn't and international shipping on the first artwork shouldn't show. Here is my form https://form.jotformeu.com/90525894181362 I cant work out what I've done wrong. It must be something in the conditional logic? Can you help me? Thanks Denise
    ---- On Sat, 23 Feb 2019 15:49:26 +0000 JotForm wrote ---- A new response has been received: Answered by Victoria_K You are probably right, but even if users would skip payment option and hit Submit, they will see an error stating that payment ID is missing. Then, they can click browser 'Back' button to go back to the form to pay.  If you encounter any problem, please let us know and we will gladly take a look.   View this thread on browser » Unsubscribe Thread 1550936966
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  • Kiran Support Team Lead
    Replied on February 24, 2019 at 1:57 PM

    The other question related to emails is moved to a separate thread and shall be addressed there shortly.

    https://www.jotform.com/answers/1742158


    Thanks!