I'm having problems with hidden fields appearing in my emails

  • FelineArtists
    Asked on February 24, 2019 at 1:56 PM
    I'm having problems with hidden fields appearing in my emails. I have show/hide hidden fields set to hide. In my forms  I have either two artworks or four artworks our members can submit. When they only fill in one artwork the fields for the second artwork dont show in the email. BUT three of them do and all three are fields where I'm using conditional logic to show or hide them depending on an answer. They are Famed/Mounted Size, International Shipping and VAT number. In this form I filled in artwork 1 and I checked Is it framed or mounted? That's a conditional that shows the Framed/Mounted Size field. I filled that in so that one should show. I didn't fill in a second artwork. As you can see in the screenshot the second artwork fields don't show, except Famed/Mounted Size and International Shipping. Also the VAT number field is showing and it shouldn't and international shipping on the first artwork shouldn't show. Here is my form https://form.jotformeu.com/90525894181362 I cant work out what I've done wrong. It must be something in the conditional logic? Can you help me? Thanks Denise
  • Kiran Support Team Lead
    Replied on February 24, 2019 at 2:03 PM

    Generally, this issue occurs when the 'Hide Empty Fields' option is disabled in the email settings or the default email template is changed. Please try creating a new email notification and see how it works.

    Please get back to us if you need any further assistance. We will be happy to help.