Form was in test mode and took payments

  • Airassault18
    Asked on February 28, 2019 at 10:29 AM

    My form was in test mode and I had over 34 submissions.  How can I get the payments?  I'm integrated through Square.

  • Alan_D
    Replied on February 28, 2019 at 12:26 PM

    When form in test mode, you don't get payment actually. And there is no way to change test payments to live payments. 
    You can change your form to 'Live Mode' and inform users about that.
    Please disconnect from Square and re-connect in 'Live Mode'.
    Form was in test mode and took payments Image 10
    You can inform your users with our email newsletters toll. The guide is here. 
    Please contact us if you have any questions.