Fonts are messed up in the Thank you page

  • sstte18
    Asked on February 28, 2019 at 8:19 PM

    how do i fix the look of the fonts on the thank you page.  I'd like to bold some text and unbold other text and it's not allowing me to do it.

  • Kiran Support Team Lead
    Replied on February 28, 2019 at 10:23 PM

    You may change the fonts of the Thank you message by selecting the text and then Font from the dropdown displayed below:

    155141053001032019 080352 Screenshot 10

    Please give it a try and let us know if you need any further assistance. We will be happy to help. 

  • sstte18
    Replied on March 1, 2019 at 7:29 AM

    Yes I know how to change fonts. Sorry I wasn’t clear. It’s not allowing me to UNbold text and I don’t know how to change the line spacing. 

  • Richie JotForm Support
    Replied on March 1, 2019 at 9:07 AM

    You may edit your Thank you page using the source code. Go to your Thank you page and click on the icon <> to open the source code.

    Fonts are messed up in the Thank you page Image 1 Screenshot 30

    It seems that when you use the <span> tag element the text under it will be Bold and when you use the HTML element<p>(Paragraph) the text font is normal.

    Fonts are messed up in the Thank you page Image 2 Screenshot 41

    For the line spacing you're using &nbsp tag to create a space in your text.

    Hope this information helps.

    Please give it a try and let us know if the issue still remains.

  • sstte18
    Replied on March 1, 2019 at 11:50 AM

    I'm sorry but this doesn't make sense to me.  I don't know how to change the code.  I should be able to press/unpress the B button to bold/unbold.  This needs to be more user friendly.

  • Richie JotForm Support
    Replied on March 1, 2019 at 12:41 PM

    I have tested the thank you page and it seems the issue is with the recent text you have placed. They are not affected when you try to edit them.

    However, you may try manually adding the texts again and changing the Fonts.

    Here is a sample screen cast:

    Fonts are messed up in the Thank you page Image 1 Screenshot 20

    Please give it a try and let us know if this fits your requirements.

  • sstte18
    Replied on March 1, 2019 at 12:48 PM

    thank you.  that did work.