Handling of billing information data

  • Profile Image
    Joaquim Francisco Domingos Laureano 
    Asked on March 01, 2019 at 09:06 AM

    I find your forms to be easy to build. but would like to clarify the handling of customer billing data.

    Are you storing the credit card data on your systems or are you doing a passthrough to the payment processors.  My preference is to stay away from being responsible from having access to this data.  I would need to store the trip information and amount paid, but not CC data.

    This is the form that I put together: https://www.jotform.com/build/90586891084873

    Thank you.

  • Profile Image
    Alan_D
    Answered on March 01, 2019 at 10:32 AM

    Credit card data is considered as sensitive information and this kind of data would not be stored on our servers. We just pass these data to payment processors. Also, the communications between Jotform and 3rd party features are encrypted.
    You can see form data except for CC data. Managing form guide is here.

    Please contact us if you have any questions.

  • Profile Image
    Joaquim Francisco Domingos Laureano 
    Answered on March 01, 2019 at 10:43 AM
    Alan
    Thank you for the clarification on the CC data, I am happy to hear that you do not store it.
    My next step is to check how I get access to the other data.
    ...
  • Profile Image
    Joaquim Francisco Domingos Laureano 
    Answered on March 01, 2019 at 11:43 AM
    I hope that the form is not available on the Internet, yet. Is this the case? I wanted to remove the CC section to create a simple reservation form without the payment part.
    I have been attempting to save it under my account, but when I click to submit the creation of my account it does not go anywhere or give an error. I am at a loss about this.
    ...
  • Profile Image
    Welvin
    Answered on March 01, 2019 at 12:56 PM

    Yes, the form is live and can be accessed by anyone who had the link to it. If you have not published it yet, then no problem.

    You have posted this thread using a guest account. To access the form, you need to log in to your account. Your username is jfdlaureano.

    I also checked the form, and you no longer have the payment field in it.