form cannot be viewed in government offices

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    newobjective
    Asked on March 05, 2019 at 11:26 AM

    I have a form used for event registration. While it has been working fine for most, it seems that government offices cannot see the form content whether embedded, through an iframe instance, or even through the direct link. Our site is not secure, but that does not seem to be the problem given the link options provided.

    I know others have posted with the same issue, but I have not seen any resolutions in the posts I've read. Is there anything that can be done to address this? We work with a growing number of government agencies and this is definitely a problem for us. Any help is most appreciated.

  • Profile Image
    Richie_P
    Answered on March 05, 2019 at 12:49 PM

    We are sorry for the inconvenience this may have caused.

    May we know if your form users can access https://www.jotform.com/?

    You may let your form users whitelist our IP address in their firewall.

    https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains

    Please give it a try and let us know if the issue still remains.