Signature widget on Landscape Mobile-View does not work.

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    sicobo
    Asked on March 15, 2019 at 05:56 AM

    The signature widget is not displaying correctly on mobile-view. There is a glitch where it either renders perfectly in portrait and incorrectly in landscape, or perfect in landscape and incorrectly in portrait. How can this be fixed?

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    daisy
    Answered on March 15, 2019 at 08:46 AM

    Please share us with your device info (i.e. iPhone 7s, Windows 10 etc) and browser info with its version (i.e Chrome 72.0, Firefox 65.0 etc. in order to investigate the issue further.

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    SeyInvest
    Answered on March 18, 2019 at 10:49 AM

    This is tested using the jot-form preview and by using an iPhone 6s Plus.

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    ashwin_d
    Answered on March 18, 2019 at 12:03 PM

    I am sorry for the trouble caused to you. I did test your form in mobile emulator and it seems to display the signature widget correctly.

    I would suggest you to please share a screenshot of the issue on how you see the signature widget in landscape mode. You may like to take a look at the following guide on how to upload image in forum post:  https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    We will wait for your response.

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    SeyInvest
    Answered on March 19, 2019 at 05:27 AM

    1552987621a-sac-horizonal-phone.PNG

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    SeyInvest
    Answered on March 19, 2019 at 05:28 AM

    155298769853789512_259920894897391_75340


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    ashwin_d
    Answered on March 19, 2019 at 06:02 AM

    I am sorry for the trouble caused to you.

    I have injected few custom css code in form. I would suggest you to please test your form again in mobile device and get back to us if the issue persists.

    We will wait for your response.

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    SeyInvest
    Answered on March 19, 2019 at 06:08 AM

     

    Now does not work in portrait.

    1552989974a-sacos-problem-again.PNG

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    SeyInvest
    Answered on March 19, 2019 at 06:09 AM

    Whilst it works in landscape on the preview, on my mobile device it is still not working on landscape (iPhone 6s Plus):

    155299016155557067_1204745939688445_7101

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    jonathan
    Answered on March 19, 2019 at 07:59 AM

    I was also able to see the issue on the signature widget on iPhone 6 device browser.


    1552996690zzz 2019-03-19 19.46.13.png


    Please give us more time to check and test further to identify the needed CSS codes that will fix the issue.

    We will update you here as soon as we can.

    Thank you.