Intake forms not submitting

  • Profile Image
    mekupp
    Asked on March 18, 2019 at 04:18 PM

    I have set up different forms for my intake process on an Ipad (Ipad 3) in my office.

    I have created short-cuts to the forms in the browser ( doesn't seem to matter which browser I try). 

    Whenever we try to submit a form, we get a return error messgage

    "Sorry! Only one entry is allowed"  I always make sure when I'm testing, that I delete the test forms from the system.  Tests seem to work from remote locations.  I suspect it may have something to do with I.P. address always being the same with this Ipad at the office.  How can I fix this?

    Please note I allows start with a fresh window, always closing old windows and reopening fresh browsers.  Again, I have tried many browsers, but Safari is the main one.  I have another office that I have set up the same way, but we're just getting started so I'm not sure of any problems yet.

    Thank you in advance,

    Michael

  • Profile Image
    Mike_G
    Answered on March 18, 2019 at 06:15 PM

    Based on the warning message you are getting when you try to submit the form, it seems that you have set the Unique Submission settings of your form to "Check cookies and IP".

    1552947222t18_12_16.png

    How-to-Set-Unique-Submissions-on-a-Form

    Please select "No Check" so submissions coming from the same IP or browser will not be checked.

  • Profile Image
    mekupp
    Answered on March 18, 2019 at 09:43 PM
    Thank you! I made the changes, don't have time to check functionality today but I'll bet that's it...makes sense!
    Michael
    ---------------------------------------------------------------------
    Kevin Putlak, Michael Kupperman
    The Exercise Coach
    Park Ridge/Niles, IL - 847.823.0035
    946(C) N. Northwest hwy, near Oakton St.
    See what our clients say about us
    www.exercisecoach.com
    Follow us: facebook . twitter . google+ . pintrist
    ----------------------------------------
    ...