subscription payment was not processed

  • tofujitsu
    Asked on March 21, 2019 at 1:04 PM

     

    I recently updated the credit card information for monthly payments and received a notice that the payment was not processed for the month of April, a
  • Richie JotForm Support
    Replied on March 21, 2019 at 2:20 PM

    I have checked your account and it seems you're scheduled for a downgrade because the subscription payment  failed.

    Checked also the mail logs and it seems we have sent you an email regarding your subscription.

    You may try updating your credit card information in your billing page.

    subscription payment was not processed Image 1 Screenshot 20

    Hope this information helps.