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tofujitsuAsked on March 21, 2019 at 1:04 PMI recently updated the credit card information for monthly payments and received a notice that the payment was not processed for the month of April, a
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Richie JotForm SupportReplied on March 21, 2019 at 2:20 PM
I have checked your account and it seems you're scheduled for a downgrade because the subscription payment failed.
Checked also the mail logs and it seems we have sent you an email regarding your subscription.
You may try updating your credit card information in your billing page.
Hope this information helps.