My embedded reservation form is not being displayed.

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    Maria Väisälä
    Asked on March 25, 2019 at 01:05 PM

    Hello
    I've used sevice of Jotform many years at my web pages, but already during few months Jotform document hasn't been worked and I haven't got any reresvation/booking requests through it. What has happened?

    Greetings from Finland, Maria


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    Kevin_G
    Answered on March 25, 2019 at 02:26 PM

    I have reviewed your web page and did not find an embedded JotForm there, may you please let us know how to find it? 

    Also, please provide more details about the issue you're facing, for example, when someone tries to submit the form what happens? Are they getting an error message or anything else? 

    Please note that the fact that you do not receive submissions does not mean that the form does not work, but we need to make sure of that by getting details and testing further on our end. 

    We will wait for your response. 

  • Profile Image
    Marinetti
    Answered on March 28, 2019 at 03:43 AM
    Hi
    You can’t find the form because it has disappeared. There is only empty form ’Book your holiday’
    in every page of holiday homes, also in Finnish pages where I wrote a text that form is not working.
    My clients can’t submit form and they don’t get any error message. So the form doesn’t work at all.
    I send as an attachment pdf of the form as it has been earlier when I’ve received it. Maybe it helps
    you for solving this problem.
    BR Maria

    With best regards
    Maria Väisälä, marketing director
    MARINETTI – Holiday Homes, Tahko, Levi, Saariselkä, Ruka, Ylläs
    +358 400 890 750
    maria@marinetti.fi
    www.marinetti.fi


    Lähettäjä: JotForm [mailto:noreply@jotform.com]
    Lähetetty: 25. maaliskuutata 2019 20:26
    Vastaanottaja: maria@marinetti.fi
    Aihe: Re: My reservation document is not working

    A new response has been received:

    Answered by Kevin_G
    I have reviewed your web page and did not find an embedded JotForm there, may you please let us know how to find it?
    Also, please provide more details about the issue you're facing, for example, when someone tries to submit the form what happens? Are they getting an error message or anything else?
    Please note that the fact that you do not receive submissions does not mean that the form does not work, but we need to make sure of that by getting details and testing further on our end.
    We will wait for your response.
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    ashwin_d
    Answered on March 28, 2019 at 05:28 AM

    I am sorry for the trouble caused to you. I did check your webpage and it shows console error which is caused because you have used form's insecure embed code. Please check the screenshot below:

    1553764948secure.png

    I would suggest you to please use SSL URL in form's embed code in wix site and that will solve your problem. You need to just grab your form's wix embed code and add it in your webpage. The following guide should help you:  https://www.jotform.com/help/70-Adding-a-Form-to-Your-Wix-Site 

  • Profile Image
    Marinetti
    Answered on April 02, 2019 at 04:43 AM
    Hi

    I’ve forgot my passwords, how I can get new ones?

    BR Maria

    With best regards
    Maria Väisälä, marketing director
    MARINETTI – Holiday Homes, Tahko, Levi, Saariselkä, Ruka, Ylläs
    +358 400 890 750
    maria@marinetti.fi
    www.marinetti.fi




    Lähettäjä: JotForm [mailto:noreply@jotform.com]
    Lähetetty: 28. maaliskuutata 2019 11:28
    Vastaanottaja: maria@marinetti.fi
    Aihe: Re: My reservation document is not working

    A new response has been received:

    Answered by ashwin_d
    I am sorry for the trouble caused to you. I did check your webpage and it shows console error which is caused because you have used form's insecure embed code. Please check the screenshot below:

    I would suggest you to please use SSL URL in form's embed code in wix site and that will solve your problem. You need to just grab your form's wix embed code and add it in your webpage. The following guide should help you: https://www.jotform.com/help/70-Adding-a-Form-to-Your-Wix-Site
    View this thread on browser » Unsubscribe Thread
    1553765286
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    ashwin_d
    Answered on April 02, 2019 at 05:58 AM

    I have moved your question to a new thread so  that we can address it separately. You will be answered in the following thread: https://www.jotform.com/answers/1779232