Keep getting an error when uploading my own PDF Form

  • Profile Image
    mwforster
    Asked on March 29, 2019 at 03:17 AM

    This does not work, I have uploaded multiple editable pdf's files and keep getting an error.



    This is a re-post of a comment on How Can I Import My Own PDF With Smart PDF Forms

  • Profile Image
    Mike_G
    Answered on March 29, 2019 at 05:46 AM

    We would like to apologize for any inconvenience. We would like to help you with your concern.

    May we know what is the exact error you are getting when you try to import your own PDF Form, please? You can share a screenshot of the error on this thread — How-to-Post-Screenshots-to-Our-Support-Forum

    And, if possible, you can upload the PDF Form you are trying to import to any File Hosting website (Dropbox, Google Drive, One Drive, etc...) and reply in this thread the public share link of the file so we can try to reproduce the issue you are having on our end.

    We will wait for your response.

  • Profile Image
    Mike_G
    Answered on March 29, 2019 at 06:19 PM

    @Johnston_Merritt

    I would also like to apologize for any inconvenience you are having. I would like to let you know that I have moved your concern to another thread so you will be assisted separately. This is to avoid any possible confusion with the exchange of replies in the future.

    Here's the link to the new thread — https://www.jotform.com/answers/1776729

    Feel free to reply to that thread if you have any follow-up questions.