Email notifications or autorespondes are not coming through

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    Mada01
    Asked on April 01, 2019 at 01:18 AM

    Hi,


    Emails on the jotform are not working and have not been sent to the customer too.

    Can you give me a hand with this?

  • Profile Image
    Kiran
    Answered on April 01, 2019 at 05:02 AM

    As I check the email history log, the emails seem to be sent from our end without any issue. I have also tried submitting the form on your web page and received the autoresponder without any issue. Please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Please get back to us if you need any further assistance. We will be happy to help.