Why aren't emails sending?

  • LesJosephines
    Asked on April 1, 2019 at 12:10 PM

    Hello

    I have put my two stripe/paypal forms in a first form that permits to choose between both.


    In stripe/paypal forms, there is an outgoing confirmation email supposed to be sent, once the "submission" is done.

    But this email is not sent.

    Do you know what happens ? Where is the issue ?

    Warm regards

    Jean-Charles Ferreri

    Page URL: http://www.lesjosephines.fr/en/price-en/payment
  • Kevin Support Team Lead
    Replied on April 1, 2019 at 1:44 PM

    I have been testing your form and I received the email without any issues: 

    1554140449screenshot 01 Screenshot 10

    I have checked your account email history as well and noticed the emails have been sent. I would recommend you to check your spam/junk folder and see if the emails ended up there. 

    You may also check your account email history following this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    Let us know how it goes.