Cancel subscription

  • Profile Image
    bimongol
    Asked on April 01, 2019 at 04:54 PM

    Hi there,

    I have requested the cancellation online in November, but I have being charged monthly until now. Could you please reserve the extra charges?

    Thanks,

    Eska

     

  • Profile Image
    jherwin
    Answered on April 01, 2019 at 06:31 PM

    Unfortunately, there is a limit on how long we can issue a refund. For PayPal, we can issue a refund of 2months of subscription (60days). We also need you to cancel the subscription from your PayPal dashboard to prevent the auto-renewal of your plan, please follow the guide below.

    Guide: How Can I Cancel My PayPal Subscription?

    Do get back to us once you cancel your subscription, we will go ahead and process the refund for your last two months subscription payment.