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bimongolAsked on April 1, 2019 at 4:54 PM
Hi there,
I have requested the cancellation online in November, but I have being charged monthly until now. Could you please reserve the extra charges?
Thanks,
Eska
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jherwinReplied on April 1, 2019 at 6:31 PM
Unfortunately, there is a limit on how long we can issue a refund. For PayPal, we can issue a refund of 2months of subscription (60days). We also need you to cancel the subscription from your PayPal dashboard to prevent the auto-renewal of your plan, please follow the guide below.
Guide: How Can I Cancel My PayPal Subscription?
Do get back to us once you cancel your subscription, we will go ahead and process the refund for your last two months subscription payment.