Cannot view uploaded files

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    frankxpert1
    Asked on April 02, 2019 at 01:56 PM

     

    I can't see the documents people upload on my jotform. Is there an issue with this feature?
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    Richie_P
    Answered on April 02, 2019 at 03:41 PM

    I have checked your submissions and I was able to download the uploaded files.

    To clarify, you cannot view the uploaded files in the submission page?

    Can you please try viewing the submission using another web browser or clearing your browser's cache?

    Please give it a try and let us know how it goes.

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    frankxpert1
    Answered on April 02, 2019 at 04:43 PM
    This is the message I get
    Francisco Tafoya
    Loan Originator - NMLS#: 1320730
    Frankxpert1@gmail.com
    X-pert Mortgage Of Illinois Inc
    Phone: 773-858-0302
    Fax: 708-441-4277
    Locations:
    3111 N. Cicero Ave, Chicago, IL 60641
    5213 S Archer Ave, Chicago, IL 60632
    8643 Ogden Ave #2, Lyons, IL 60534
    5720 W Cermak Rd, Cicero, IL 60804
    ...
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    Mike_G
    Answered on April 02, 2019 at 06:39 PM

    I believe you were trying to share a screenshot of the issue you are having but it was not posted for some reason. To include a screenshot in your reply, you can follow the instructions in this guide — How-to-Post-Screenshots-to-Our-Support-Forum

    As for your concern, I can only assume that you are trying to view the uploaded files in your form using a device where your JotForm account is not logged in. I have checked your account and it seems that in order for you to view uploaded files, logging in to your account is required.

    You can change that setting on the Settings page of your account under Privacy.

    I hope this helps. If, in any case, I have misunderstood your concern, please feel free to let us know and give us more details.