Empty fields still show up even when I have enabled hide empty field option

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    jmpfeffer
    Asked on April 02, 2019 at 08:37 PM

    Hi!

    I am trying to print off registration forms and I like all of the options available. However, when I click on the 'Hide Empty Fields' tab, it doesn't hide the empty fields, it still shows the headers with a bunch of blank space underneath. For Example: I I have a family that has registered 1 child, but there are headers for participants 1-4, I am still getting headings of Participant 2, Participant 3 and participant 4, even though the fields were left blank.

     

    I only want to show fields that have been written in. I don't want the Headers of fields that are left blank. It's a waste of space on my forms. How do I do that?

    Thanks!

     



    This is a re-post of a comment on How to Customize PDF Submissions Report

  • Profile Image
    jherwin
    Answered on April 02, 2019 at 10:44 PM

    Could you please let us know the form URL of the form you're referring to so we can look at it?

    Guide: Where to Find My Form URL?

    Also, are you printing the PDF report while in preview mode? If not, please try preview mode before you print PDF reports.

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    jmpfeffer
    Answered on April 03, 2019 at 10:12 AM

    https://form.jotform.com/jmpfeffer/big-top-vbx-2019.


    I don't understand how to print in preview mode. I can preview my form, but don't see a way to print submissions from it...

  • Profile Image
    Kiran
    Answered on April 03, 2019 at 12:05 PM

    I have checked the PDF document of your form https://www.jotform.com/pdf-editor/90188320025146? and see that the Hide empty fields option is not working for the report. Could you try creating a new PDF submission report for the form and see if that makes any difference?

    155430749403042019_210431.png

    If you still experience the same issue with the new report, please let us know here. We will be happy to take a look again. 

    Thanks!

  • Profile Image
    jmpfeffer
    Answered on April 03, 2019 at 11:43 PM
    I was able to figure it out. Thanks!!!
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