Smooth signature widget is not working on my mobile devices

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    dancingmama
    Asked on April 05, 2019 at 04:27 PM

    Several clients have complained they can not sign the smooth signature widget in their mobile devices. What can I do? Thanks

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    jonathan
    Answered on April 05, 2019 at 06:41 PM

    We apologize for the inconvenience caused. 

    I checked the embedded form on your website I found it was using JS script embed code. It is possible the embed script was conflicting with the website other scripts.

    To fix, please try re-embed your form on the website using instead its iframe embed code.

    User guide: Getting the Form iFrame Code

    The frame embed should prevent script conflict related issues.

    Please let us know if issue persist even after re-embedding.




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    dancingmama
    Answered on April 07, 2019 at 08:43 PM
    Hello,
    Thanks for getting back to me. I tried the proposed solution, but when I
    update the page on my wordpress website I don't see the form, but the code
    (see attached).
    I usually use the Jotform plugin for world press to add my form and this
    the format they look like [jotform id="90525727520960"] (see attached)
    Bye, Dani
    ---
    Daniela Pueyo Grand
    Dancing Mama and Licensed Owner Salsa Babies Ottawa
    dancingmama.ca
    +1 (613) 897-3264
    Have you liked us on FACEBOOK ?
    ...
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    AndrewHag
    Answered on April 08, 2019 at 03:04 AM

    I checked your website and see that the form displaying fine.

    1554706873chrome_dnRBqOvm1o.png

    I also tested the embedded form in the mobile device and the signature field is working correctly.

    1554707034WhatsApp Image 2019-04-08 at 1

    I cleared the form cache from my end, please try again and let us know if you still face the issue.