I want to cancel my subscription and get a refund

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    maryannryan
    Asked on April 07, 2019 at 09:49 AM

    I am now unable to read submissions.  I am unable to find out if I ever generated a "key" read any of my forms.  Your system is now completely unusable.  You can prorate my refund.  I will never reccommend your system to anyone as it is so user unfriendly.  I am taking down all of the forms that I have spent a lot of time generating.  I paid for HIPPA protection and the few setting that I can find show that my forms are still not HIPPA compliant.

    I am even more frustrated that 3 days ago I was asking for help and I got a long email that did nothing to address any of the problems that I am having and included screen shots that did not match what I see when I log into Jotform.  I can not even find "form settings"

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    roneet
    Answered on April 07, 2019 at 01:30 PM

    We are really sorry for the inconvenience this has caused you.

    On checking your account, I noticed that your account is not HIPAA compliant. Have you reverted back to a non-HIPAA compliant one?

    To upgrade the account to a HIPAA compliant one, please refer to this guide:

    https://www.jotform.com/help/500-How-to-upgrade-to-HIPAA-Compliance

    Have you enabled the Form Encryption for your Form? If yes, you may download the key.

    For more information, you can check this article:

    Encrypted-Forms-and-How-to-Use-Them#How-Can-I-Enable-Form-Encryption

    To check the Encryption settings, please check the Form settings:

    1554658148form.gif

    We will gladly assist all your concerns one by one.

    Thanks.