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maryannryanAsked on April 7, 2019 at 9:49 AM
I am now unable to read submissions. I am unable to find out if I ever generated a "key" read any of my forms. Your system is now completely unusable. You can prorate my refund. I will never reccommend your system to anyone as it is so user unfriendly. I am taking down all of the forms that I have spent a lot of time generating. I paid for HIPPA protection and the few setting that I can find show that my forms are still not HIPPA compliant.
I am even more frustrated that 3 days ago I was asking for help and I got a long email that did nothing to address any of the problems that I am having and included screen shots that did not match what I see when I log into Jotform. I can not even find "form settings"
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roneetReplied on April 7, 2019 at 1:30 PM
We are really sorry for the inconvenience this has caused you.
On checking your account, I noticed that your account is not HIPAA compliant. Have you reverted back to a non-HIPAA compliant one?
To upgrade the account to a HIPAA compliant one, please refer to this guide:
https://www.jotform.com/help/500-How-to-upgrade-to-HIPAA-Compliance
Have you enabled the Form Encryption for your Form? If yes, you may download the key.
For more information, you can check this article:
Encrypted-Forms-and-How-to-Use-Them#How-Can-I-Enable-Form-Encryption
To check the Encryption settings, please check the Form settings:
We will gladly assist all your concerns one by one.
Thanks.