PDF Editor will not open

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    ahether
    Asked on April 08, 2019 at 10:28 AM

    I can't get a pdf version of my form - pdf editor just crashes each time...local tech support says it doesn't appear to be an issue on our end...

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    Richie_P
    Answered on April 08, 2019 at 11:33 AM

    We are sorry for the inconvenience this may have caused.

    May we know if there is an error message when you try to open the PDF editor?

    Can you please  use another web browser in editing your PDF?

    We will wait for your response.

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    ahether
    Answered on April 08, 2019 at 11:43 AM

    1554738042jotform.PNG

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    Richie_P
    Answered on April 08, 2019 at 12:47 PM

    I tried to open the new PDF editor at my end and the editor page works correctly.

    May we know what web browser are you using?

    Can you please share to us your console report when you open the PDF editor?

    Guide:https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers

    To post screenshots in the thread:https://www.jotform.com/answers/277033-How-to-add-screenshots-images-to-questions-to-the-support-forum

    Make sure you have disabled any pop-up blockers in your web browser.

    We will wait for your response.

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    ahether
    Answered on April 08, 2019 at 01:37 PM

    I tried in Chrome and IE, and never get an error message other than the one I posted above - it just keeps spinning...however, turning off pop-up blockers corrected the issue.

    Thanks!