Billing: I wrote you to cancel and refund me and instead your charged me again.

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    Karina Bahr 
    Asked on April 08, 2019 at 09:11 PM

    I wrote you to cancel and refund me and instead your charged me again 

     

    please refund me for the months I haven’t used your service

     

    thanks 

     

    info@38rain.com 

     

    is thr account 

  • Profile Image
    Jed_C
    Answered on April 08, 2019 at 11:08 PM

    I'm not able to locate your previous refund request thread. Would you mind sharing to us the link?

    Please note that you will need to cancel auto renewal in your PayPal account to avoid recurring charges. Kindly follow this guide https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription and once canceled, please contact us again so we can file for a refund.

    Looking forward for your response. 

  • Profile Image
    KarinaBahr
    Answered on April 11, 2019 at 07:48 AM

    Ok   I cancelled it on PAYPAL>  Please also refund me for the past months that I havent used the service

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    Richie_P
    Answered on April 11, 2019 at 11:17 AM

    I have processed your refund and subscription cancellation. Please give us at least 5-7 days for the refund to reflect to your account.

    If you need further assistance, let us know.