-
MaxRentalsAsked on April 14, 2019 at 6:35 AM
A lot of my customers are having issues filling out forms.
They are using mobile phones and they cannot submit the forms despite typing N/A in fields that require an answer.
-
Richie JotForm SupportReplied on April 14, 2019 at 11:07 AM
I have cloned your form and it seems you have input tables in your form. I have tested this and it seems to be working at my end.
May we know if your form is embedded to a web page?
May we know the system error you have received with your form?
I have cleared your form cache, can you please test your form again and let us know if the issue still remains?
-
MaxRentalsReplied on April 14, 2019 at 11:43 AMHi,
Nothing is embedded into any webpage.
I copy the link and post it on our page.
It seems to people on Android devices mainly. The odd iPhone.
[cid:image001.jpg@01D4D9CF.6A6FDA80]
________________________________
... -
MaxRentalsReplied on April 14, 2019 at 1:43 PMThis is what one of my clients is saying. She cannot get past this point.
[cid:image001.jpg@01D4D9CF.6A6FDA80]
________________________________
... -
Welvin Support Team LeadReplied on April 14, 2019 at 3:50 PM
I'm sorry, but this support forum does not support email attachments. You will have to access this thread by following the steps in the guide below to upload a screenshot.
https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum
I still checked the form for you and figured it is the Who will occupy the property? table/cells that don't fit on mobile devices. I've fixed that by adding a custom CSS codes in the form. Please ask your clients to check again and inform us if the issue persists to their end.