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    Mary K. Stone 
    Asked on April 16, 2019 at 12:56 PM

    I still receive the Whoops! 404 message.

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    david
    Answered on April 16, 2019 at 02:02 PM

    Your last 2 responses came from a Guest account.  Try logging out, then logging back in to ensure you are fully logged in.  The try downloading the files from the submission view:

    https://www.jotform.com/help/269-How-to-View-Form-Submissions