Forced to press refresh to show form

  • Profile Image
    Franz Baldus
    Asked on April 16, 2019 at 04:55 PM

    Embedding our form on our website through your "its that simple"embed code

    is not working properly, when going to the page where form should be it only shows when I press refresh button.


    This is very inconvenient, we went from google forms free to this and we never had issues with google forms.,

    Please let me know how I fix this.



  • Profile Image
    Mike
    Answered on April 16, 2019 at 08:06 PM

    Is this issue still happening on your end? What browser do you use?

    I have checked the link using different browsers, but so far I was not able to reproduce the issue.

    1555459556record.gif

  • Profile Image
    mckennafarms
    Answered on April 16, 2019 at 09:43 PM
    It's extremely strange if you click on the link I posted it works , but if
    you navigate to our website , www.mckennafarms.org and click on get started
    and go to get started again and in the bottom you select registration form
    , it doesn't work unless you refresh page. Please try it like I wrote. It's
    so strange that going straight to it works. I have.been reading that other
    people also have this issue too.
    Please help asap , thanks for reply
    ...
  • Profile Image
    jherwin
    Answered on April 16, 2019 at 11:08 PM

    I was able to replicate that. Actually, the problem is not in the embedded form.

    Please try another redirect code with a refresh to load the form and the webpage properly.

  • Profile Image
    mckennafarms
    Answered on April 17, 2019 at 12:43 AM
    Where do I get the code? We're paying for something that in a way should be
    better and simpler than Google forms. Google forms embedding had no
    problems or issues of any kind.
    I have tried three different embedding codes from jot and none work fine
    ...
  • Profile Image
    BJoanna
    Answered on April 17, 2019 at 02:32 AM

    Please try to re-embed your form with the iFrame embed code to see if that will resolve the issue. 

    Getting the Form iFrame Code

    You can also try to use only the iframe part of the iFrame embed code. 

  • Profile Image
    mckennafarms
    Answered on April 17, 2019 at 07:43 AM
    Tried the iframe code I already mentioned that I used all possibilities on
    the embedding page/tab, iframe loads but it starts repeating the form again
    at the bottom of each page, like everything is normal until you scroll ball
    the way down , there you see the top 1/4of the same page again
    ...
  • Profile Image
    BJoanna
    Answered on April 17, 2019 at 10:21 AM

    Can you please try again with the iFrame embed code, but use only the iframe part of the code. Use this code only:

        <iframe

          id="JotFormIFrame-83533978182165"

          onload="window.parent.scrollTo(0,0)"

          allowtransparency="true"

          allowfullscreen="true"

          allow="geolocation; microphone; camera"

          src="https://form.jotform.com/83533978182165"

          frameborder="0"

          style="width: 1px;

          min-width: 100%;

          height:539px;

          border:none;"

          scrolling="no"

        >

        </iframe>

    You can then adjust the height of the form. 

  • Profile Image
    mckennafarms
    Answered on April 17, 2019 at 11:43 AM
    I will try it again I already played with the height, our form has
    different sized pages. Why is it so complex? This should just work. Your
    regular embedding should do it
    ...
  • Profile Image
    BJoanna
    Answered on April 17, 2019 at 01:19 PM

    Please try it and let us know if the issue still persists. 

  • Profile Image
    mckennafarms
    Answered on April 17, 2019 at 07:43 PM
    Same result but I have it working now, I had to change the link type,
    instead of linking the image straight to our own local page, I had to
    create a link like it was pointing to an external url (
    https://www.mckennafarms.org/client-regform) instead of selecting the link
    ...
  • Profile Image
    jherwin
    Answered on April 17, 2019 at 08:54 PM

    I checked your webpage and I can confirm that it works well now.

    Please feel free to contact us if you need any further assistance.

  • Profile Image
    mckennafarms
    Answered on April 17, 2019 at 11:43 PM
    It works with what I did not with any of your suggestions, this problem
    needs work on your side. I will expect a fix from your side not a work
    around which is what I did
    ...
  • Profile Image
    Victoria_K
    Answered on April 18, 2019 at 03:46 AM

    The problem is caused by ajax script on your web page, it does not run form's code on all pages of your web site and as result form is not loaded if page containing it is linked as local page. If you would like to try loading form's page with ajax script, I can suggest to embed form with just iframe code to a web page and to put form's script part into head section of a web page. 

    Also, you can try adding a custom function to force loading by clicking a link: https://www.w3schools.com/jquery/ajax_load.asp