how do I know my question is going through and whether it has been answered?

I have an issue with a form and payment processing and I need to speak to someone.

You can check and previously asked questions submitted from your account via the following page:

https://www.jotform.com/answers/asked.php

We followed up with your other threads:

https://www.jotform.com/answers/1796134-PCI-Error

The PCI issue should be resolved. Let us know if there are any further issues and we can take another look.