Form fields in the PDF document is not in order

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    rfritsch
    Asked on April 23, 2019 at 10:49 AM

    I have trouble  with downloading an on-line form, as pdf-form: the questions are not in the correct order. What can I do?

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    Richie_P
    Answered on April 23, 2019 at 12:31 PM

    We are sorry for the inconvenience this may have caused.

    Can you please try creating a New PDF document in your PDF editor?

    Go  to your PDF editor via the submission page PDF>Customize PDF

    Then in your PDF editor select the tab "New PDF".

    Please give it a try and let us know if the issue still remains.

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    rfritsch
    Answered on April 23, 2019 at 01:43 PM
    It doesn´t work. If I do this, I must create a completely new pdf form. I
    will have the pdf fillable form from my preexisting on-line form.
    *Prof. Dra. Rosemarie Fritsch M*
    *Profesora Asociada*
    *Psiquiatra*
    Reserva de Hora
    El mar., 23 abr. 2019 a las 12:31, JotForm () escribió:
    ...
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    Richie_P
    Answered on April 23, 2019 at 02:39 PM

    To clarify, when you created a Fillable PDF the fields are out of order?

    If possible, can you please try to edit your Fillable PDF form fields and rearrange the fields?

    You may also create a new Fillable PDF form. Select your form in your My Form page>More>Create PDF form.

    Hope this information helps.

    If you have further questions, let us know.


  • Profile Image
    rfritsch
    Answered on April 23, 2019 at 03:43 PM
    Yes, I do this. But it is not the idea to rebuild my form!!!
    *Prof. Dra. Rosemarie Fritsch M*
    *Profesora Asociada*
    *Psiquiatra*
    Reserva de Hora
    El mar., 23 abr. 2019 a las 14:39, JotForm () escribió:
    ...
  • Profile Image
    Richie_P
    Answered on April 23, 2019 at 04:02 PM

    We do apologize for the inconvenience.

    To clarify, when you created your Fillable PDF the fields are not in order?

    May we know if you recently edited your PDF form?

    If the issue still persists after editing, let us know.