Stripe integration: Ability to let the users update their credit card for a subscription paid through JotForm

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    cpsingh
    Asked on April 23, 2019 at 12:43 PM

    Does jotform now have the ability to update credit cards for existing subscriptions? This wasn't a feature back in 2017. I'm wondering if it is now.

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    Kiran
    Answered on April 23, 2019 at 01:55 PM

    Are you referring to Bronze yearly subscription of your account? If so, you should be able to update the credit card information from the Billing section of your account. If you are referring to any subscription that you have configured on any of your form, please let us know so that we can check it for you.

    Thanks!

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    cpsingh
    Answered on April 23, 2019 at 02:06 PM

    I'm referring to allowing customers to update the following form's credit card information.

     

    https://www.jotform.com/build/72425387284160

     

    These are forms I'm building, not what and how I pay JotForm.

     

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    Kiran
    Answered on April 23, 2019 at 02:23 PM

    Unfortunately, the feature to update the user's credit card information for a Stripe subscription is not yet available. Let me send a feature request to our backend team for evaluation. Please note that we cannot provide any ETA at this moment. However, if there is any news you'll be updated here on this thread. 

    Thanks!