Why I am not receiving the email notifications?

  • Ahmir Boston
    Asked on April 24, 2019 at 7:54 PM

    Hey, So I’m not receiving any emails when someone submit a application I have to go into the actual site and look to see them f someone submitted how can I fix that? The picture I sent was the last one an I had more than one submission

    Jotform Thread 1803196 Screenshot
  • Kiran Support Team Lead
    Replied on April 25, 2019 at 1:08 AM

    As I check the email history log of your account, the emails are being sent without any issue from our end.

    155616882325042019 100423 Screenshot 10

    Please check if the emails are being landed in spam/junk folders. Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Please get back to us if the issue still persists. We will be happy to assist you further.