Notification Emails Not Being Sent When PDF Option Is Selected on HIPPA Email

Hi there - I am trying to set up the notification email settings to include the form as an attachment.

I've set the toggle to yes, and selected a password.

But now when a form is submitted, we are not receiving the notification.

If we toggle the PDF attachment option back to No, we receive the notification email.

I have been testing the PDF attachment on emails feature using an HIPAA account on my end, as far as I can see the emails are sending normally. 

May we know if you're using a custom sender or the default one? 

You may also provide us some screenshots about your current email notification settings, this guide will help you posting your images here: How to Post Screenshots to Our Support Forum 

Note that attached images via email replies will not reach this thread. 

Looking forward to your response.