Notification Emails Not Being Sent When PDF Option Is Selected on HIPPA Email

  • Profile Image
    AlavidaHealth
    Asked on April 28, 2019 at 09:04 AM

    Hi there - I am trying to set up the notification email settings to include the form as an attachment.

    I've set the toggle to yes, and selected a password.

    But now when a form is submitted, we are not receiving the notification.

    If we toggle the PDF attachment option back to No, we receive the notification email.

     

  • Profile Image
    Kevin_G
    Answered on April 28, 2019 at 11:37 AM

    I have been testing the PDF attachment on emails feature using an HIPAA account on my end, as far as I can see the emails are sending normally. 


    May we know if you're using a custom sender or the default one? 

    You may also provide us some screenshots about your current email notification settings, this guide will help you posting your images here: How to Post Screenshots to Our Support Forum 

    Note that attached images via email replies will not reach this thread. 

    Looking forward to your response.