JotForm Next: Why isn't the app sending notifications on new submissions?

Hi, 

we we are looking for your kind support on the subject mentioned above. We are also looking for your paid subscription, to get more services from jotform. But since last couple of days I am not able to hear the notification sound on jotform mobile app. Also not getting the notification immediately on submission of the form.

Look for your early response on the same,

Regards,

Ashish 

We would like to apologize for any inconvenience.

There are things that need to be checked in order to troubleshoot the issue you are having.

First, you need to make sure that the Notification Settings of your mobile device do not restrict the JotForm App.

Second, make sure that the Settings in JotForm App shows that "New submission notifications" is checked.

Lastly, please make sure that the "Auto Sync" setting of your mobile device is also enabled.

Other things that you can do to troubleshoot the issue is to try to clear the app's data and log in your account again. Or, you can also try installing the app on a different phone and try it there.

If you tried what was mentioned above and the issue still persists, please feel free to let us know.

Hi Mike,
Thank you for your quick response.
I am trying with all the available options you have mentioned but still
not receiving any notification on submission of the form.

Requesting your kind support on the same
Regards,
Ashish
...

Apologies for any inconvenience. May we know what mobile device are you experiencing the issue you have described with the JotForm App, please?

Also, when you first opened the JotForm App, were you prompted to allow push-notifications as explained in this guide — How-to-Download-and-Start-using-the-JotForm-Mobile-App-

As for your other concern, I have moved it to a new thread considering it is about another topic.

Here's the link to the new thread — https://www.jotform.com/answers/1820512

Please refer to that thread if you have any follow-up questions for your new concern to avoid confusion.

Hi,

I am not getting the Push notification option in the beginning post installation of the jotform app.

Now how to enable it.

Even if you're not getting the option, you have it in Application's settings page:

I tested it and new submission notification is working fine.

On which phone did you test?

The forms are not getting autosync when someone submits the form.
...

Are you testing standard JotForm mobile application or JotForm Next?

If you're using the standard one, please try JotForm Next:

iOS: https://apps.jotform.com/app/iphone_app_(next)

Android: https://apps.jotform.com/app/android_app

That should work for you.

Are you testing standard JotForm mobile application or JotForm Next?

If you're using the standard one, please try JotForm Next:

iOS: https://apps.jotform.com/app/iphone_app_(next)

Android: https://apps.jotform.com/app/android_app

That should work for you.

How and where will I get the webhook URL, so that I can integrate my form
for notifications
...

We have some examples for notifications using webhooks.

Kindly check this guide:https://www.jotform.com/help/248-Webhook-PHP-Script-Examples

To setup a webhook, here is a guide:https://www.jotform.com/help/245-How-to-Setup-a-Webhook-with-JotForm

Hope this information helps.

If you nee further assistance, let us know.

Can you please help me know how can we complete the webhook using IFTTT
So that we can get notification on every new form submission on Jotform APP
...

Please check our IFTTT integration: https://ifttt.com/jotform

And available connects.

I'm not sure why you want to connect webhooks through IFTTT, we do have a direct integration: https://www.jotform.com/help/245-How-to-Setup-a-Webhook-with-JotForm

I need to know What URL should I add to the webhook integration section of
my Jotform, so that I receive the PUSH notification on my Jotform App at
every new form submission.
...

This is the erroe I am getting while trying manually to integrate the form
for push notification.
Please suggest where am I wrong
[image: image.png]
...

The URL would be the webpage or php page you have added your webhook scripts.

Unfortunately, we cannot view the image you have shared.

Kindly post your screenshot again following this guide:https://www.jotform.com/answers/277033

I need to know What URL should I add to the webhook integration section of
my Jotform, so that I receive the PUSH notification on my Jotform App at
every new form submission.
Request you to please give me a specific answer with the URL link.
...

I think there was a confusion since WebHooks does not have anything to do with the JotForm Next mobile app so I'm afraid that we cannot provide an URL to trigger a notification, the app has been developed to trigger the push notifications upon new submissions. 

I have downloaded the app for Android and I have been testing it, the push notifications are working as far as I can see, example: 

- This is how the notification shows on my notifications bar: 

- Notification on the JotForm app icon: 

As mentioned above, I have tested the app for Android, may you please kindly let us know if you're using the Android or iPhone app? 

Also, may you please kindly try using a different device to test the app? 

You may also try uninstalling the app and installing it again. 

Please let us know how it goes. 

So, does it mean that I don't have to integrate any webhook in the form
setting to get notification on Jotform app.
Please guide.
I am willing to go for the paid subscription but I am not comfortable
unless I get the automatic mobile notification on the Jotform App.
Please help.
...

To receive push notification in JotForm Next mobile app, you do not have to integrate any webhook in form. The app will automatically display the notification message on mobile device.

Are you using iPhone app or Android app where you are not able to see the notification message?

THANK YOU VERY MUCH
FINALLY I AM able to get the mobile notification on Jotform easy form
application.
I request you t please help me understand the subscription process and way
forward.
I am willing to proceed further for the paid model.
Also please let me know if you provide any account manager for the paid
subscribers.
Would appreciate a call from your sales team to understand the paid model.
My mobile number is +91 9886511155
Look for your response.
Regards,
Ashish Malviya
...

To upgrade your account you may refer to any of our subscriptions(Bronze, Silver, Gold) from our Pricing page.

https://www.jotform.com/pricing/

You can subscribe for our plan at monthly, yearly, bi-yearly rates.

https://www.jotform.com/help/331-How-to-Upgrade-My-Account

You can upgrade your account via Credit/Debit card, PayPal account, wire transfer.

Unfortunately, we do not provide telephone support. You may contact us via the Forum thread. Please let us know whatever question you have and we are here to clarify your concerns. We are available 24/7.

Thanks