Forms coming through every time for the last week in duplicate?!

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    bellalealta
    Asked on May 15, 2019 at 06:08 PM

    Every time someone submits a form it come through in duplicate????”would someone please look at why this would s happening???

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    BDAVID
    Answered on May 15, 2019 at 07:44 PM

    We apologize for the inconvenience. I could not find any jotform embedded on that site, but I assume that you are referring to this form: https://form.jotform.co/81221794639867 

    Can we do a real submission in that form in order to test it?

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    bellalealta
    Answered on May 15, 2019 at 08:43 PM
    Yes that’s the one! All coming thru twice! Yes please test it from your
    end!
    ...
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    Kevin_G
    Answered on May 15, 2019 at 11:21 PM

    I have just checked your form and I can see you have one email notification with a missing recipient email address, two email notifications and two email autoresponders, both have the same information:

    15579767332019-05-15_21h16_56.png

    Here is what the "Notification 2" contains: 

    15579767702019-05-15_21h17_33.png

    - Here is what "Notification 3" contains: 

    15579768162019-05-15_21h17_46.png

    As you can see the content is the same so you would be receiving two emails from every submission. Try deleting one notification and one autoresponder, this guide will help you doing so: https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder 

    If you continue experiencing the issue, let us know.