Issue with submitting form with PayPal integration

  • 2018thewinners
    Asked on May 28, 2019 at 6:34 PM

    hello!

    I'm having a few people experiencing issues with submitting paypal. Is there a way to resubmit the two incomplete payments? Or a way for you to reach out?

  • jherwin
    Replied on May 28, 2019 at 10:32 PM

    If you do not want your users to re-enter the values ​​or data they entered, you can manually complete the submission and then send them the edit link for their submissions. Please check this related thread about that: https://www.jotform.com/answers/1460485.

    However, if you want to ensure that the user will pay and less hassle, you can just send them you form link and ask them to fill out the form again.

    You can reach them through email, kindly check your incomplete submissions, they have placed their emails there.