Please cancel duplicate subscription

  • suzettepatriceevents
    Asked on May 30, 2019 at 3:36 AM

    Please cancel as I have been double registered.

  • jherwin
    Replied on May 30, 2019 at 3:54 AM

    My colleague already processed the refund for your other bronze subscription. She sent you the following to your email address:

    Dear Customer,

    Recently we have found that your account     suzettepatriceevents was upgraded to a Bronze monthly subscription.
    Since the account currently has a Bronze monthly subscription and in order to prevent auto-renewal charges, please go ahead to cancel this subscription from the Paypal site, here you are a helpful guide:
    https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription

    The subscription ID to be cancelled is:   I-KWP3J4NSD5S0 

    We are processing a full refund on the Bronze monthly subscription, please allow 7-10 business days for reimbursement to reflect in your bank statement. The account remains under the Bronze monthly subscription ID I-HPG5TP9KGWUK that is auto-renewed every 29th day of the month until you manually cancel.

    If you have questions, please let us know.

    Kind Regards.
    Aury.