Why won't my form accept submissions/payments?

  • CASAFresnoMadera
    Asked on June 5, 2019 at 6:35 PM

    Hi there!

    I am trying to process a couple credit cards through the JotForm on our website and continuously get an error screen. I have called both credit card owner's to confirm the information is correct and it is, but it is still not being accepted or processed. 

    I have included the link to the form that we are experiencing the issue with as well as a screenshot of the error screen. 

    Also, when we log into our account it says we don't have submission storage. What is that? and how can we resolve?

    Thank you!


    Jotform Thread 1847710 Screenshot
    Page URL: https://www.casafresnomadera.org/crab-feed-fundraiser-2019/
  • Girish JotForm Support
    Replied on June 5, 2019 at 7:53 PM

    I tested your form on the website and am receiving the same error. Could you re-embed the form on your website using the iframe code, which I believe could take care of the issue?

    Here you can find the iFrame code for your form - https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Make sure to remove/clean first any previous existing script embed code of the form before adding the iframe code. 

    I have moved your query regarding submission storage to a different thread and will be responding shortly on that thread. You can check the new thread link below:

    https://www.jotform.com/answers/1847774