Why has my account exceeded the monthly limit?

  • Profile Image
    RooibosMiracle
    Asked on June 21, 2019 at 06:47 AM

    I upgraded to a Bronze account on

    12 Dec 2018 15:20:05 GMT+02:00
    Transaction ID: 7BJ340957H080063H 

    Now all of a sudden I get this today?

    1561113913jotform.png

    WHAT THE HECK????

    I am trying to run a business and this happens.

    If its not for the weekly emails I send regarding autoresponders and mailchimp integrations that don't work - then this Happens.

    I trust it will be sorted out IMMEDIATELY.

    Thank you

  • Profile Image
    Richie_P
    Answered on June 21, 2019 at 08:10 AM

    I have checked your account and you're currently in the Free plan.

    Your last paid subscription was on 12-12-2018 for the Bronze plan I-0P08TPE1X95A.

    If you need to increase your limits, you would need to upgrade to a paid plan.

    You can view your invoice in your account  by following this guide:https://www.jotform.com/help/329-How-to-Check-Invoices


    Hope this information helps.

    If you need further assistance, let us know.