My form is stuck in please wait

  • UnitedStateLacrosse
    Asked on June 22, 2019 at 12:53 PM
  • Welvin Support Team Lead
    Replied on June 23, 2019 at 12:01 AM

    Hello,

    Our apologies for the problem.

    I believe the issue is caused by the embed method that you are currently using. Example, if you have pasted the form link in the post/page and let WordPress do the oEmbed, it will create an issue in the form. 

    To fix the problem, we suggest re-embedding the form using our iframe method:

    https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Please paste the form through the Custom HTML block with Gutenberg. If you are not using Gutenberg editor with WordPress, check with your theme. 

    Guide: https://www.jotform.com/help/4-Adding-Forms-to-Wordpress-org-Version.

    I hope that helps. Please let us know if you need further assistance.