Setting up an Autoresponder Email

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    a_durnez
    Asked on June 25, 2019 at 08:58 AM

    I can't select any Recipient in the recipient tab from my autoresponder. When I click "save" it always keep saying "missing field". How can I solve this?

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    gozdeakinci
    Answered on June 25, 2019 at 10:02 AM

    Jotform has two email alerts that you can setup. We have the "Notification Email" and the "Autoresponder Email".

    When you receive a notification email, you can reply and make sure it's received by the person who submitted your form. It's the same if your customer receives an auto-response email from your form which he/she can reply to your email.

    If you want an instant, pre-written reply, or you want the submitters to get a copy of the data they have submitted on your form, then you will need to set up an Autoresponder Email.

    Recipients Tab allows you to set the sender name, reply-to email address, and set the recipient email field for where you want to send the Autoresponder.

    Sender Name: This should be your name or your company's name. 

    Reply-To Email: Should be you, your colleagues, or clients email address. This is the address where the reply of the user will be sent in case he/she replies to the autoresponder email that he/she receives.

    Recipient E-mail: Should be the person's email who fills out your form. It is attached to your email field from your form.

    Here is the guide for setting up anAutoresponder Email. https://www.jotform.com/help/26-Setting-up-an-Autoresponder-Email 

    If you require further assistance feel free to let us know.