Question about uploaded jpgs in submissions and how to access them?

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    Asked on June 25, 2019 at 01:27 PM

    Hi, I am new to forms - just trying to figure out the process. We are looking to create a form for kids to sign up for youth group. Basic info plus emergency contacts, health data, etc. I'd like to include a place to upload a picture of their insurance card, front and back - so two files. Once I get the submissions I can download the data to excel, but what is the process to get the photos of the insurance cards to download? Thank you.


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    Answered on June 25, 2019 at 02:18 PM

    A link to such image will be included in Excel when you export your submissions:

    What I would advise though is to check our Terms of use since you're planning to collect sensitive data, so you should be aware that collecting such data can be a reason for suspension.

    Let us know if you have any further questions.

    Thank you!

  • Profile Image
    Answered on June 25, 2019 at 05:43 PM

    I checked the terms and it doesn’t say what is sensitive data other than credit card numbers. So how is a person supposed to know what is sensitive?

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    Answered on June 25, 2019 at 07:53 PM

    Please take note also that in the Terms, it mentioned in the Collecting Sensitive Information clause, that it is not limited to credit card information only. 

    If you intend to collect sensitive information using the form, make sure to use best security practices.

    Jotform Secure Online Forms


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    I hope this clarifies the matter. Let us know if you need further assistance.

  • Profile Image
    Answered on June 25, 2019 at 09:43 PM
    I had seen that part of the terms, my question is, what else is sensitive
    data? How do you know if you are collecting it if you don't list it out
  • Profile Image
    Answered on June 26, 2019 at 02:29 AM

    Please note that username & password, email & password, SSN, driver's license, ID upload, using unauthorised logo image are not allowed. 

    We have automated ant-phishing filter which scans all the forms. Please get back to us on this after you create form, we will review it.

    Hope this helps.

    Do get back to us if you have any questions.