How do I request a refund of our just purchased SILVER plan?

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    vpfinancefbi
    Asked on July 02, 2019 at 08:36 PM

    Please Help! I am in the middle of baseball signup for a 750+ player league and all of my forms with Adobe Sign are not working. I have submitted a request via the support forums along with screenshots of the error only to be told it was forwarded to the dev team and nothing more. As much as I like this site, I need this fixed ASAP. If I cannot get someone to get in touch with me regarding a time frame for a solution, how to I request a refund of our just purchased SILVER level membership. We cannot have these forms fail on the first 2 days and it is extremely inconvenient to not be able to call someone when something urgent and time sensitive is occurring. Email is fine for normal issues and questions, but horrible customer service for real problems.

     

    Please advise,

     

    Sara



    This is a re-post of a comment on About Us

  • Profile Image
    jherwin
    Answered on July 03, 2019 at 02:01 AM

    Hello Sara - We are sorry for the inconvenience. Could you please let us know the thread URL where your reported issue is escalated to our second level? Also, please share with us your account username so we can check your subscription.

    And to clarify, would you like to cancel your subscription and get a refund for it?

    Looking forward to your response.

  • Profile Image
    vpfinancefbi
    Answered on July 03, 2019 at 10:45 AM

    Thank you for your reply.  Here is the thread:

    https://www.jotform.com/answers/1877522-Adobe-Sign-The-widget-is-not-working-for-an-end-user

    I am very happy with everything else about your website.  As we could not wait indefinitely with no time frame for resolution, I went in and removed the Adobe Sign widget from all of my forms and replaced with the ESignature widget.  This is not nearly as user friendly but I didn't have a choice with our registration going on.

    I am not currently requesting a refund unless these types of issues continue to come up.  My username is vpfinancefbi and we purchased the SILVER level ($390.00).  My question was simply how to go about requesting a refund if, and only if, these types of issues continue.  As you can imagine, it does no good to have forms online if the forms don't function properly.

    I much prefer the Adobe Sign option, so please let me know if and when this gets fixed.

    Thank you,


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    ashwin_d
    Answered on July 03, 2019 at 12:43 PM

    Please accept my apology for the trouble caused to you and I hear your concern. I did check the thread URL you have shared and the issue related to Adobe Sign widget is escalated to our backend team. The ticket is marked as important and our backend team is looking into the issue. 

    It seems you have already removed the Adobe sign widget from your forms. Will it be possible for you to add the widget in one of your form and share the form URL with use, we will take a look and update the bug report as well? 

    I did test the Adobe Sign widget in one of my own form and it seems to work as expected. Please check the screenshot below:

    1562171661adobeSign.gif

    I would suggest you to please add the widget in one of your form or test form and let us know the form URL, we will test the issue again.

    We will wait for your response.