My form has become disabled

  • bookbindery
    Asked on July 7, 2019 at 5:14 PM

    Dear bookbindery, 


    You have currently reached the limits of your account. Your forms are disabled now. 


    I am using the free jotform and it has been disabled 

    I have deleted old forms that we no longer need but how do I enable the form again

  • jonathan
    Replied on July 7, 2019 at 7:24 PM

    We apologize for the inconvenience caused. Please take note that deleted forms also still count to your account usage

    You can purge the deleted forms in the Trash folder of your My Forms list so it will not be counted anymore.

    1562541768zzz 2019 07 08 07 Screenshot 10


    Guide : Understanding Your Account Usage and Limits

    I have re-activated your account and forms now so you can use them again.

    Let us know if you need further assistance.