Free Plan and Upgrade to Next Plan

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    Kelly Tarnowski
    Asked on July 12, 2019 at 12:33 PM


    I'm reaching out to find out if I stay with the free plan and then get close to the allowed submissions and then upgrade if I need to will this cause any service interruptions?

    Thank you,

    Kelly Tarnowski 

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    Answered on July 12, 2019 at 12:57 PM

    Upgrading from a Free to a paid plan, will not cause any service interruptions. 

    Once you reach 70% of your usage, we will notify you that you are getting close to your limit. Once you reach the limit, we will also send you a notification and you will have one day to upgrade the account. If you do not update your forms will be disabled. They will stay disabled until you upgrade the account or until the submission counter is reset to 0, which will happen on the first day of each month. 

    More about account usage and limits, you can find here:

    Understanding Your Account Usage and Limits