How can receive reject notifications?

  • Profile Image
    HKSR_HR
    Asked on July 15, 2019 at 12:42 AM

    Hi Jotform Support team,


    I am preparing a Jotform with Approval Process as below

    https://www.jotform.com/build/91950075233455


    I have set the reject conditions (1st or 2nd approval levels "reject" the application, there would have notification to applicant.


    However, there is not any notification send to applicant? How can fix it? Please advise!!!

    Many thanks.

    Regards,

    Shirley

  • Profile Image
    BJoanna
    Answered on July 15, 2019 at 03:53 AM

    Is the issue related to the "YOUR APPLICATION IS BEING REJECTED" Autoresponder Email? 

    1563176886your.PNG

    The emails are not sent when you edit and reject the submission, because Send on Edit option is set to NO, inside of the Autoresponder Email settings. You need to set it to YES if you want to send the Autoresponder Emails when a submission is edited. 

    1563177014editsend.PNG

    You should do the same with the "Your application is being approved by your manager or above. Will go to HR for further approval" Autoresponder Email. 

    I would also suggest you to check the following guide:

    A General Approach on Building an Approval Process Workflow

  • Profile Image
    HKSR_HR
    Answered on July 16, 2019 at 05:03 AM

    Thank you very much! :)