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jessestarrphotoAsked on July 17, 2019 at 7:03 PM
Hello,
I've put a test Jot form at the bottom of this Squarespace page: https://twoelkstudios.com/get-in-touch
I went to the page on my iPhone Xs Max using Safari and I am having trouble filling out the form. Nothing happens when I attempt to click on an entry box. If I click a bunch of times on the First Name field, I am able to edit that one.
The other test form (from Squarespace) on the page is working fine.
Page URL: https://twoelkstudios.com/get-in-touch -
jherwinReplied on July 18, 2019 at 12:30 AM
I was able to replicate the issue using iPhone XS Max emulator. Could you please try to re-embed the form and use iFrame embed code instead of Squarespace embed code?
Guide: Getting-the-Form-iFrame-Code
Please give it a try and let us know how it goes.
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jessestarrphotoReplied on July 18, 2019 at 2:03 PM
Thank you. I tried using the iframe code instead and still have the problem.
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Kevin Support Team LeadReplied on July 18, 2019 at 4:31 PM
I have been checking your form on an iPhone XS Max emulator and I can see the issue you're reporting, nothing can be selected on the form.
However, I have been testing the issue with different devices and I cannot replicate the issue, for example, tested using an iPhone SE emulator and real Android devices, but the form seems to work:
It seems like there is a conflict with the way how the form is being embedded on your site, it may be related to something not having a properly height or any other value in specific iPhone devices, but unfortunately, this seems to be a conflict on the page where the form is being embedded on.
I would recommend you to kindly try using a different method and see if that helps, for example, you may use the source code and see if this resolves the issue: https://www.jotform.com/help/104-How-to-get-the-Full-Source-Code-of-your-Form
Also, you may use the standalone link of your form and confirm this works on mobile devices.
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twoelkstudiosReplied on July 18, 2019 at 4:57 PM
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Kevin Support Team LeadReplied on July 18, 2019 at 7:34 PM
I have moved this to a new thread since this seems a new issue, we will continue assisting you with this matter here: https://www.jotform.com/answers/1896451
Thanks.