Why is my connection failing when trying to add PayPal to my payment form

  • CourtneyS
    Asked on July 23, 2019 at 2:35 AM

    I have attempted to connect to my PayPal account many times and add this to my form. I follow all of the steps and get a confirmation that it was successfully added but then it says "failed" in the top field.

    Please advise.

  • Nik_C
    Replied on July 23, 2019 at 6:18 AM

    We're sorry for the inconvenience.

    Could you please double-check the credentials you use and if those are PayPal checkout credentials.

    If the issue persists, please share the console report when the issue occurs:

    https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers

    We'll wait for your response.

    Thank you!

  • CourtneyS
    Replied on July 23, 2019 at 1:43 PM
    What is the difference between PayPal and PayPal Standard? I was able to get it to work using the PayPal Standard but really prefer the look/action buttons that are included when I select the PayPal item from the payment selection list under form elements/payments.
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  • Nik_C
    Replied on July 23, 2019 at 3:33 PM

    You can check more about that here: https://www.simicart.com/blog/paypal-express-checkout-comparison/

    PayPal Express Checkout is accessible in the same nations as PayPal Standard, and you’ll be charged the same 2.9% + 30¢ for every transaction with no setup or end expenses. PayPal Express Checkout is fundamentally the same to PayPal Standard with one noteworthy contrast: the checkout flow.

    Also:

    The only differences known between these two are: 

    1) Setting up in store: 

    Paypal Express Checkout requires more details to be added in store than PayPal Payments Standard which requires only email. 

    2) After the payment:

    Paypal Express Checkout is sending the customers back on your store automatically, on finishorder.php 

    PayPal Payments Standard is sending the customers back only if you have the auto-return option set it up in your Paypal account. 

    If you're still experiencing a problem, please check with PayPal if your account is active and properly set.

    Thank you!