There is no message about sending the form on Androind 5.0.2 after filling out the form.

  • Profile Image
    esolomein
    Asked on July 29, 2019 at 07:15 AM

    There is no message about sending the form https://form.jotformeu.com/90770975717369 on Androind 5.0.2 after filling out the form.

  • Profile Image
    esolomein
    Answered on July 29, 2019 at 07:17 AM

    Expected Result:

     1564399001image1.png

  • Profile Image
    Jed_C
    Answered on July 29, 2019 at 08:41 AM

    I'm sorry, but I'm not sure I understand your question. Would you mind clarifying it? Do you want to see the submitted data in Jotform Mobile app and when you tap on new submission, it doesn't display the information?

    I just tried it on my end and I was able to receive a notification.

    ex.

    1564404078IMG-20190729-WA0005.jpg - Goog

    Looking forward for your response. 

  • Profile Image
    esolomein
    Answered on July 29, 2019 at 08:59 AM

    This form is inserted at https://x-gps.app/es/contacts/?theme=app

    When you fill it out and press the send button, then there is no Messages after sending.

    This can be seen on the first screenshot.

    Bug is present on Android 5

  • Profile Image
    Jed_C
    Answered on July 29, 2019 at 09:13 AM

    I believe you are referring to the thank you message. It doesn't show any message after submission because your thank you page is blank.

    Sample screenshot:

    1564405870The Easiest Online Form Builde

    If you add a message to your thank you page, it should prompt once the form is submitted.

    Reference guide: https://www.jotform.com/help/211-Setting-up-the-Thank-You-Page

    Let us know if you are referring to something else.

  • Profile Image
    esolomein
    Answered on July 29, 2019 at 09:25 AM

    Are you seriously?

    The text of the message is there. This is seen in the second screenshot. The text is white as the background is added on the site itself.

    Once again, the problem is on Android 5. For example, on Android 6 everything works fine.

  • Profile Image
    Jed_C
    Answered on July 29, 2019 at 09:51 AM

    Thanks for the clarification. I was able to replicate it. The issue is that it doesn't scroll on top of the page after you submit the form that is why you don't see the thank you message. Scrolling the page to the top will let you see the thank you message.

    To fix this, please replace the embed code with the iframe code below and see if that helps.

    <iframe id="JotFormIFrame-90770776881370" title="X-GPS.com - General request ES" onload="window.parent.scrollTo(0,0)" allowtransparency="true" allowfullscreen="true" allow="geolocation; microphone; camera" src="https://form.jotformeu.com/90770776881370" frameborder="0" style="width: 1px; min-width: 100%; height:1925px; border:none;" scrolling="no" > </iframe>

    Let us know how it goes.