There is no message about sending the form on Androind 5.0.2 after filling out the form.

  • esolomein
    Asked on July 29, 2019 at 7:15 AM

    There is no message about sending the form https://form.jotformeu.com/90770975717369 on Androind 5.0.2 after filling out the form.

    Jotform Thread 1907170 Screenshot
    Page URL: https://form.jotformeu.com/90770975717369
  • esolomein
    Replied on July 29, 2019 at 7:17 AM

    Expected Result:

     1564399001image1 Screenshot 10

  • Jed_C
    Replied on July 29, 2019 at 8:41 AM

    I'm sorry, but I'm not sure I understand your question. Would you mind clarifying it? Do you want to see the submitted data in Jotform Mobile app and when you tap on new submission, it doesn't display the information?

    I just tried it on my end and I was able to receive a notification.

    ex.

    1564404078IMG 20190729 WA0005 Screenshot 10

    Looking forward for your response. 

  • esolomein
    Replied on July 29, 2019 at 8:59 AM

    This form is inserted at https://x-gps.app/es/contacts/?theme=app

    When you fill it out and press the send button, then there is no Messages after sending.

    This can be seen on the first screenshot.

    Bug is present on Android 5

  • Jed_C
    Replied on July 29, 2019 at 9:13 AM

    I believe you are referring to the thank you message. It doesn't show any message after submission because your thank you page is blank.

    Sample screenshot:

    1564405870The Easiest Online Form Builde Screenshot 10

    If you add a message to your thank you page, it should prompt once the form is submitted.

    Reference guide: https://www.jotform.com/help/211-Setting-up-the-Thank-You-Page

    Let us know if you are referring to something else.

  • esolomein
    Replied on July 29, 2019 at 9:25 AM

    Are you seriously?

    The text of the message is there. This is seen in the second screenshot. The text is white as the background is added on the site itself.

    Once again, the problem is on Android 5. For example, on Android 6 everything works fine.

  • Jed_C
    Replied on July 29, 2019 at 9:51 AM

    Thanks for the clarification. I was able to replicate it. The issue is that it doesn't scroll on top of the page after you submit the form that is why you don't see the thank you message. Scrolling the page to the top will let you see the thank you message.

    To fix this, please replace the embed code with the iframe code below and see if that helps.

    <iframe id="JotFormIFrame-90770776881370" title="X-GPS.com - General request ES" onDISABLEDload="window.parent.scrollTo(0,0)" allowtransparency="true" allowfullscreen="true" allow="geolocation; microphone; camera" src="https://form.jotformeu.com/90770776881370" frameborder="0" style="width: 1px; min-width: 100%; height:1925px; border:none;" scrolling="no" > </iframe>

    Let us know how it goes.