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DavidAsked on July 30, 2019 at 6:05 AM
Warum wurde ohne Einverständnis einfach abgebucht?
Viele Grüße
DAVID
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roneetReplied on July 30, 2019 at 7:29 AM
We are sorry for the inconvenience this has caused. When you have upgraded your account there was an auto-renewal option pre-selected, if you do not wish to continue with the auto-renewal you can go ahead with the cancellation of the subscription.
To cancel the subscription and downgrade to free refer to this guide:
https://www.jotform.com/help/341-How-to-Cancel-a-Subscription-and-Downgrade-Back-to-FreeI am not sure which account you are referring to? I have gone ahead and checked your account with the email auftrag@pkwgutachter.de but could not find any account associated with it.
Would you mind letting us know the registered email id to the account or any Form URL in the account?
Thanks.