Embedded form is cut off on iPhone

  • EastEndSeaportMuseum
    Asked on July 30, 2019 at 1:04 PM

    Hi,

    Someone sent me a screenshot from a iPhone and the form get's stuck at the email and doesn't show the rest of the JotForm.  

    It works fine on desktop if you follow the link I provided, but I was able to duplicate the error when I went to that link on my iPhone.

    Can you tell what's wrong?

    Here's what it should look like.

    https://nimb.ws/wlGpH3

    This is the jotform link:

    https://form.jotform.com/91995251867170

    Thanks,

    Steve


    Jotform Thread 1909203 Screenshot
    Page URL: https://www.eastendseaport.org/landandsea
  • BJoanna
    Replied on July 30, 2019 at 1:17 PM

    I tested the issue you reported and I was only able to replicate it on your embedded form. The standalone form is properly displayed. 

    Please re-embed your form with the iFrame code to see if that will resolve the issue.

    Getting the Form iFrame Code

  • EastEndSeaportMuseum
    Replied on July 30, 2019 at 2:58 PM

    Hi,

    I'm using this code.

    <script type="text/javascript" src="https://form.jotform.com/jsform/91995251867170"></script>

    It's showing on desktop but still not working on iPhone.

    Also, why is it by default showing up with red "missing field".

    You usually don't get the red unless you try to submit when missing something.

    1564513086Screen Shot 2019 07 30 at 2 Screenshot 10

  • EastEndSeaportMuseum
    Replied on July 30, 2019 at 3:05 PM

    Sorry I missed something you said.  It's working on iPhone now.

    But can you still address why it's showing red errors by default.

    Thanks,

    Steve


  • jonathan
    Replied on July 30, 2019 at 3:14 PM

    Steve,

    We will resolve the other question on the next thread here https://www.jotform.com/answers/1909432

    Thank you.