My form will not submit

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    SarahMelton
    Asked on August 14, 2019 at 06:06 AM

    Upon creating my form, I have sent myself a test form to complete, submit and check back, however it will not allow submission after completion.  

    Please advise. 

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    ashwin_d
    Answered on August 14, 2019 at 08:59 AM

    I am not sure if I have understood your question correctly. What is the issue you are having with your form? Do you get any error message when you try to submit form?

    I did test your form and I was able to submit it successfully. Please check the screenshot below:

    1565787474formSubmit1.gif

    I would suggest you to please share a screenshot of the issue and we will take a look. The following guide should help you how to upload image in forum post: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    We will wait for your response.

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    SarahMelton
    Answered on August 14, 2019 at 09:07 AM

    Hi, I have tried it myself and sent an email to my husband to test this, and neither of us get a 'thank you' box upon completion.  

    It does nothing when clicking the submit box and returns no error message. 

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    adriamichellephotography
    Answered on August 14, 2019 at 10:21 AM

    This is happening in my form as well. I had a customer hit "submit" and the form doesn't submit, it just changes the button to "please wait" but doesn't complete their sign up nor does it send a thank you screen...

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    Welvin
    Answered on August 14, 2019 at 10:23 AM

    Thank you for providing us the screenshot on the new thread. 

    I figured it is the Sleep: Do you.. table that is causing the problem. In the properties, it is not set as required, but in the form, it is required. I have fixed this for you. The form should work now.

    15657925092019-08-14-011.png

    Note that if you need the field required, kindly set it back in the form builder. 

    I have also cleared your forms cache to clear old form settings that are stuck. 


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    Welvin
    Answered on August 14, 2019 at 10:24 AM

    @adriamichellephotography, I see you have posted a thread for the issue. We will check this for you and respond to your thread. Thank you.